General FAQs

You can find your account number on a printed bill statement mailed to your residence or business each month.

You can also contact our MSR Team at 573-642-3326 for assistance.

You may choose how you receive notifications from SmartHub (email or SMS) by updating your notifications preferences.

  • Log in to your SmartHub account
  • Click on “Notifications”
  • Click Manage Contacts to add or change email address and phone numbers
  • Enter verification code to activate
  • Click on Manage Notifications to set up SMS and email alerts

 

You can save bank account and/or credit/debit card information for future one-time payments.

On the website:

  • Click My Profile
  • Click on Manage My Stored Payment Accounts and follow instructions

On the app:

  • Select Settings
  • Select Stored Payment Accounts and follow instructions

Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge.

By enrolling in Auto Pay, you authorize us to withdraw funds from your selected account to pay your monthly bill on the due date.

How to sign up on the website:

  • Click on Billing & Payments
  • Click on Auto Pay Program
  • Click on Sign Up for Auto Pay and follow instructions

How to sign up on the app:

  • Select Bill & Pay
  • Select Auto Pay Program and follow instructions

Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.

Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

No. You can take advantage of all the features of SmartHub or you can continue to pay your bill as you currently do.

Internet FAQs

 

A small fiber panel will be placed on the outside of your home.

The unit is a small clamshell style box that measures 7 inches wide, 10 inches tall and 3 inches deep. 

Outside_Box2_web.jpg

 

GigaSpireBlast

A Callabyte technician will install one of our cutting-edge Calix GigaSpire u6xw systems in your home, providing you with the ultimate Wi-Fi experience.

This intelligent, high-performance unit offers the latest 802.11ax ‘Wi-Fi 6’ technology.  In addition to its state-of-the-art capabilities, the GigaSpire u6xw offers Callabyte subscribers direct control of their network using the Callabyte Command app (available for iOS and Android users).

 

 

You do not need to purchase a new router to use Callabyte Internet service.

The Callabyte Gigacenter provides wired and wireless access to the Internet for just about any device in your home (laptops, phones, tablets, smart TVs, gaming consoles, etc…). If you prefer to use your own router, that is an option as well. 

 

 

Callabyte Internet is an unlimited service. There are no data caps. 

 

Callabyte does not provide email services.

You can get a free email account from many different providers (Gmail, Yahoo! Mail, Outlook.com, etc.).

 

Callabyte's internet packages include free Wi-Fi service. Our routers typically broadcast Wi-Fi signals well up to 50 feet in an average home. The signal will be increasingly less beyond 50 feet. (The range will depend somewhat on the thickness and building material of your walls and other obstructions.) For a large area, or if you have thick walls, you can buy a wireless range extender to boost your signal. Callabyte can sell or lease you a wireless extender to help reach the wireless voids in your home. 

If you need help evaluating your coverage reach, the Callabyte tech team is here to help.  Give us a call or email 573-826-2371 / info@callabyte.com and ask about our Wireless Extension Service.

Multigig FAQs

Probably not.

Most wireless devices are unable to fully utilize a 1 Gigabit connection therefore, a single wireless device with access to 4 times the bandwidth will likely show speedtest results exactly the same as on a 1 Gigabit connection. 

Probably not.  Or, maybe; it depends. 

Today, most Ethernet devices have a physical throughput limitation of 1Gbps/1000Mbps.  Likewise, the standard Callabyte Gigaspire router has 4 LAN ports, all limited to 1000M.  When a Callabyte technician comes to your home to upgrade your service to 4G, a new router will be installed which will have one 10G Ethernet port.  If your device also has a 10G Ethernet port, both devices will link and communicate at that speed.  In this configuration, the device linked at 10G will be able to transmit and receive data at the newly provisioned 4G service.  If your device only has a 1G Ethernet port, the maximum transmit and receive rate will be 1Gbps.  Note: If you have multiple devices with 10G Ethernet ports, you will have to provide a 10G Ethernet switch which needs to be plugged into the 10G port on the Callabyte router. 

The key benefit to 4G service is about making service better for multiple devices in the home and not one single device. 

If your home has minimal devices accessing the Internet, there’s likely little benefit to a 4G connection.  On the other hand, if your home has dozens to hundreds of Internet devices all demanding bandwidth at once, each and every device will see an improved experience as more capacity is delivered to the home to be shared. 

Little did we know we were making a service available that would challenge the speedtest sites in reporting correctly. 

This is a known issue and speedtest servers are diligently working to correct the reporting limitation.  

If you have your own router and wireless access equipment, and want to connect to Callabyte at 10G (10Gbps physical link with 4Gbps service), contact our office and ask for a standalone ONT. 

Our GigaPoint GP1101X provides a 10G symmetrical interface to your network.