General FAQs
Callabyte Technology, LLC is part of the trusted electricity provider, Callaway Electric Cooperative.
Owned by the Cooperative’s service company, Callabyte Technology, LLC is a for profit, tax paying limited liability company that offers advanced communications services to un- and underserved areas of the surrounding communities.
Callaway Electric Cooperative is constructing a fiber-to-the-home broadband network to improve the electrical distribution system’s operation and efficiency. Along the way, Callabyte is offering advanced communications to reach a need for improved access to rural residents.
The future is now with Multigig Internet Packages!
Callaway Electric members also receive a $5/month discount on each package.
Fiber 4 GIG
Up to 4 Gig up and down (4,000 Mbps!)
$120/month outside CEC service area
$115/month CEC Member pricing
Fiber 1 GIG
Up to 1 Gig up and down (1,000 Mbps!)
$80/month outside CEC service area
$75/month CEC Member pricing
Fiber 300
Up to 300 Mbps up and down
$70/month outside CEC service area
$65/month CEC Member pricing
Callabyte Technology, LLC also offers VoIP (Voice over Internet Protocol) telephone service through fiber technology.
Standard phone service is $30/month and includes unlimited local and long distance to the entire United States and Canada, three way calling, caller ID, call forwarding, call waiting, voicemail, and 100 free minutes to each of the following countries: Puerto Rico, Bahamas, Dominican Republic, U.S. Virgin Islands and Guam.
Television packages are currently not available from Callabyte.
Several convenient options are available to sign up with Callabyte. Choose one of the following options that works best for you:
>Contact a Callabyte representative at 573-826-2371 anytime Monday-Friday from 7:30 a.m.-4:30 p.m.
>Complete out our online sign-up form.
>Contact our office to set up a custom visit 573-826-2371 or info@callabyte.com.
>Stop by our office in Fulton at 1313 Cooperative Dr to visit with our Customer Service Team in person. Office hours are M-F, 7:30 am-4:30 pm.
To make a commitment for service you will need to sign a subscriber commitment agreement. No minimum service term or installation fee is required. All installations within the Callaway Electric Cooperative service area may also require an easement authorization from the property owner(s).
Callabyte's free, custom installation includes the fiber line being trenched and buried to your home and necessary equipment to bring you fiber service.
It also includes installation of one Internet service and one phone install. Fiber extensions exceeding 500 feet from the main fiber line may be subject to additional fees. Callabyte will meet you at your location to provide a free, custom quote. Fees may also apply for additional installs and/or services.
By signing a service agreement, you are committing to having Callabyte Technology’s service sometime in the future.
We will go ahead and build the service to your home, provided you use the service within 12 months.
Billing for your Callabyte Technology services will begin after final installation is complete and you start receiving service.
Services are billed in advance of usage, i.e. June service will be billed May 1.
If you are a member of Callaway Electric Cooperative, your Callabyte bill will be included with your electric bill and can be paid together in one payment.
All Callabyte subscribers also have access to our convenient Smarthub app.
Yes! Callabyte Technology subscribers will receive free 24/7 technical support on all services.
Contact Tech Support at 573-826-2371, option 3. They will help troubleshoot issues and if a service call is needed, they will also help to coordinate it.
Callabyte Technology has contracted Sellenriek Construction Inc. to build the network based on, among other things, their expertise and safety record.
Crews will work with Callaway Electric’s lines, poles and underground electrical locations (where available) to install fiber optics.
In places where we are installing fiber outside of the Callaway Electric service area, the existing city or state utility easements are used. Once the main line construction is complete, drop contractors will be running fiber to those who have signed up for the service. At that time, they will also be installing a box on the side of the location where the fiber service will be entering the building.
Yes and no.
You will be contacted about placement of the box on the outside of your home along with where the fiber line will run across the property. Once this is agreed upon, we can complete the outside work without someone being home. A member of our customer service team will then contact you to schedule the final installation and activation. Our installers will need access inside your location to complete your installation, we ask that someone over the age of 18 is home at that time.
Internet FAQs
A small fiber panel will be placed on the outside of your home.
The unit is a small clamshell style box that measures 7 inches wide, 10 inches tall and 3 inches deep.
A Callabyte technician will install one of our cutting-edge Calix GigaSpire u6xw systems in your home, providing you with the ultimate Wi-Fi experience.
This intelligent, high-performance unit offers the latest 802.11ax ‘Wi-Fi 6’ technology. In addition to its state-of-the-art capabilities, the GigaSpire u6xw offers Callabyte subscribers direct control of their network using the Callabyte Command app (available for iOS and Android users).
You do not need to purchase a new router to use Callabyte Internet service.
The Callabyte Gigacenter provides wired and wireless access to the Internet for just about any device in your home (laptops, phones, tablets, smart TVs, gaming consoles, etc…). If you prefer to use your own router, that is an option as well.
Callabyte Internet is an unlimited service. There are no data caps.
Callabyte does not provide email services.
You can get a free email account from many different providers (Gmail, Yahoo! Mail, Outlook.com, etc.).
Callabyte's internet packages include free Wi-Fi service. Our routers typically broadcast Wi-Fi signals well up to 50 feet in an average home. The signal will be increasingly less beyond 50 feet. (The range will depend somewhat on the thickness and building material of your walls and other obstructions.) For a large area, or if you have thick walls, you can buy a wireless range extender to boost your signal. Callabyte can sell or lease you a wireless extender to help reach the wireless voids in your home.
If you need help evaluating your coverage reach, the Callabyte tech team is here to help. Give us a call or email 573-826-2371 / info@callabyte.com and ask about our Wireless Extension Service.
Probably not. Most wireless devices are unable to fully utilize a 1 Gig connection therefore, a single wireless device with access to 4 times the bandwidth will likely show speedtest results exactly the same as on a 1 Gig connection.
Probably not. Or, maybe, it depends.
Today, most Ethernet devices have a physical throughput limitation of 1Gbps/1000Mbps. Likewise, the Callabyte Gigaspire router has 4 LAN ports, all limited to 1000M. For a single device, it is quite likely a wired device will see speedtest results comparable to 1G service. In the future, customer devices and Callabyte routers will see upgraded hardware allowing a single device to increase its throughput to either 2.5Gbps or 10Gbps. The WAN/Internet port on the Callabyte Gigaspire has a 10 Gbps Ethernet port allowing the full 4 Gig service to be delivered to the router.
The key benefit to 4 Gig service is about making service better for multiple devices in the home and not one single device. If your home has minimal devices accessing the Internet, there’s likely little benefit to a 4 Gig connection. On the other hand, if your home has dozens to hundreds of Internet devices all demanding bandwidth at once, each and every device will see an improved experience as more capacity is delivered to the home to be shared.
Little did we know we were making a service available that would challenge the speedtest sites in reporting correctly. This is a known issue and speedtest servers are diligently working to correct the reporting limitation.
If you have your own router and wireless access equipment, and want to connect to Callabyte at 10G (10Gbps physical link with 4Gbps service), contact our office and ask for a standalone ONT. Our GigaPoint GP1101X provides a 10G symmetrical interface to your network.
TV FAQs
Unfortunately, Callabyte TV service is not available to new subscribers at this time.
Callabyte Q TV has several options available for viewing.
The preferred device is an Amazon Fire Stick 4K. For those who prefer a traditional set top box, we have those available at $6.95/month each. Other Compatible Devices include the following:
For TVs and large screens:
Amino Amigo Set-top Box (available at $6.95/month each from Callabyte)
Amazon Fire TV Stick 4K* (preferred for optimal performance)
Fire TV Cube
NVIDIA SHIELD retail TV boxes
Xiaomi Mi TV box
* Amazon Fire TV 4K Max and Fire TV Stick Lites are not compatible with Callabyte Q.
Smartphones and Tablets
Apple iPad 3 or higher
Apple iPhone 5 and higher
Most Android Smartphones and Tablets on OS versions O, P and Q or higher.
Desktop/Laptop Browsers
Google Chrome version 49 or higher
Safari version 10.1 or higher
WatchTVEverywhere
The Callabyte Q service is available to stream within your home. However, a free option to stream outside of your home is also available to active TV subscribers through WatchTVEverywhere. The service allows you to stream some of your favorite channels and subscribed programming to your tablet, smartphones, laptop and other mobile devices from anywhere you can receive an internet signal. Register at wtve.net - download this sheet for detailed instructions.
Yes. Callabyte Q is available at no extra charge to current Callabyte subscribers who have an internet and TV subscription.
Contact our MSR Team at 573-826-2371 or email info@callabyte.com to add this service to your account.Phone FAQs
In most cases, yes!
We have successfully ported numbers from several areas, carriers and prefixes. If you have a concern about a specific number, please contact our offices via phone at 573-826-2371 or email.
Your new phone number will be provided upon installation of your internet service, if phone service is purchased at the time of the initial Internet service activation.
Otherwise is will be provided when the phone service is activated.
You do not need a special phone to use our phone service.
Any analog phone designed to work with a normal phone service should work.
Download this guide for more information on Callabyte Telephone Service. Also keep in mind that our tech support is available 24/7 at 573-826-2371, option 3. Please don't hesitate to reach out if you are having an issue.
Phone - Residential
This is your monthly flat rate charge for basic telephone service, which includes unlimited local and long distance calling.
Local Tax
This fee is the city and county sales tax; rates vary by city/county.
FCC Regulatory Fee
By federal law, each year the FCC must collect through regulatory fees an amount equal to its congressional appropriation from providers and consumers of services for which the Commission has regulatory oversight, such as telephone service. The rate charged varies year to year, and the amounts collected are remitted to the FCC.
Missouri PSC Assessment Intrastate
This fee is authorized by the Missouri Public Service Commission and applicable to the intrastate portion of telephone services. Amounts collected are remitted to the Missouri Public Service Commission.
E911 Service Fee
This fee is authorized by state law and county voters to pay for the Enhanced 911 emergency dispatch systems used to locate callers reporting an emergency. The fee is applied in jurisdictions where county voters approved the E911 fee. In some jurisdictions, E911 emergency dispatch systems are funded as a component of sales tax.
Ambulance Tax
This fee is authorized by state law and county voters pay for the Enhanced 911 emergency dispatch system used to locate callers reporting an emergency. The fee is applied in jurisdictions where county voters approved the E911 fee. In some jurisidictions, E911 emergency dispatch systems are funded as a component of sales tax.
Fed USF (Universal Service Fund)
This federally authorized fee is to provide funding to rural school districts, hospitals and libraries.
Missouri State Tax
This fee is the state sales tax.
Relay Missouri Assessment
This fee is authorized by state law and the Public Service Commission to fund the special telephone system that allows the hearing impaired to make and receive phone calls and the Adaptive Telephone Equipment Program that provides equipment for the hearing impaired to access the phone network.
City Franchise Tax
Authorized by ordinance in some municipalities, a franchise fee may be mandated as an additional charge on ordinary and typical utilities, such as telephone service. Historically, these fees have been used by the municipality to help offset costs specific to managing public rights-of-way. Not all cities impose this tax, and the applicable rate can vary from city to city.