Getting started with SmartHub is as easy as 1-2-3!

1. Register your SmartHub account

Whether through our web portal or mobile app you can register your account for free in SmartHub.

2. Activate the features you want

Take advantage of features like notifications, Auto Pay, and Paperless Billing to have more control over your account.

3. Manage your account anytime from anywhere

The more features you take advantage of the more time and money you can save!

Our SmartHub web portal or mobile app will keep you informed and show you where to save time and money on your bills.

Billing & Payments: No more waiting for your bill to arrive in the mail, access your bill at anytime from anywhere. Save time with easy payment options to avoid late fees and service interruptions.

Alerts & Notifications: It can be frustrating waiting on hold to get your questions answered or pay your bill. Stay informed on important account events via email or text messages. Receive the information you need to make the right decisions about your account.

Paperless Billing: What if you could save some time and a tree at the same time? Activate SmartHub paperless billing, an eco-friendly way to instantly access your bill.

FAQS: Setting up SmartHub

You can find your account number on a printed bill statement mailed to your residence or business each month.

You can also contact our MSR Team at 573-826-2371 for assistance.

You may choose how you receive notifications from SmartHub (email or SMS) by updating your notifications preferences.

Log in to your SmartHub account
Click on “Notifications”
Click Manage Contacts to add or change email address and phone numbers
Enter verification code to activate
Click on Manage Notifications to set up SMS and email alerts

You can save bank account and/or credit/debit card information for future one-time payments.

On the website:

Click My Profile
Click on Manage My Stored Payment Accounts and follow instructions

On the app:

Select Settings
Select Stored Payment Accounts and follow instructions

Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge.

By enrolling in Auto Pay, you authorize us to withdraw funds from your selected account to pay your monthly bill on the due date.

How to sign up on the website:

Click on Billing & Payments
Click on Auto Pay Program
Click on Sign Up for Auto Pay and follow instructions

How to sign up on the app:

Select Bill & Pay
Select Auto Pay Program and follow instructions

Other SmartHub FAQs

Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.

Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

Both platforms are part of our online account management system for Callabyte subscribers and CEC members.

Both the web version and mobile app allow you to securely access their account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments, and report issues.

The free, secure mobile app is available to download and install on mobile devices and tablets.

No. You can take advantage of all the features of SmartHub or you can continue to pay your bill as you currently do.

Yes. SmartHub can display all of your accounts for Callabyte and/or Callaway Electric, along with the amounts due for those accounts.

You may make a payment to a single account or multiple accounts from both the website and mobile app. If you need help adding accounts, contact our MSR Team at 573-642-3326.

The information you see in the app and on the website is shown in real-time.

However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.

Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information.

If you do receive such communication from someone claiming to be a our employee, please report it to us.