4:43PM October 29, 2020
Hi Michael, thanks for contacting us. First, let's clarify that we hope to not be purging DVR content anytime again. It can happen if a set top box malfunctions, but it's not something we wish to do system wide. We would also like to visit with you by phone to discuss this further. We will reach out tomorrow at a time convenient for you if you can message here a convenient time or call the office tomorrow at 573-826-2371 and ask for me or Clay Carroll. Thank you!