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5:06PM October 18, 2020


Kim, You're now saying that all of your advertisements about the upgrade happening on the 16th is incorrect? Are we not supposed to rely on anything being saved to our DVR for the next two weeks? You should at least let the 'batches' of customers know what day the upgrade will happen for them. Someone knows the make-up of these batches, so just share it.

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1:41PM October 21, 2020

Kim Thomas
Hi Travis, Thanks for reaching out. So we wanted everyone to be aware of the upgrade and prepared by the 16th. At this time the upgrade will not start until October 26 and we do not have the exact schedule. Feel free to use your DVR as you normally would until that time. As we have more information we will share it. Thanks again!

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